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Terms of Service

Last updated March 13, 2025

From everyone at Alby, thank you for using our products and/ or services! We build them to provide you a better experience for payments online. Many people are using Alby every day. Because we don't know every one of our users personally, we have to put in place some terms of service to help keep the ship afloat.

1. General These terms of service (“ToS”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “User(s)”) and Alby Inc., (“Alby”, “we”, “us”, or “our”), concerning your access to and use of our various services and products. By accepting these ToS and accessing or using the Services and/or Products (as defined herein), you agree that you have read, understood, and accepted all of the terms and conditions contained in these ToS and our Privacy Policy, and that you are bound by these ToS. You affirm that you are at least 18 years old or the age of majority as required by your local law and have the capacity to enter into these ToS. If you are accessing the Products and/or Services on behalf of the company you work for, you also affirm that you have the proper authority and capacity to enter into these ToS on behalf of such company. Alby Inc. is a company incorporated in USA, with its registered office in Dover, 8 The Green STE A, Dover, DE 19901, United States entered into the corporate register maintained by the Delaware Division of Corporations.

2. Definitions In these ToS, the following terms, when capitalized, shall have the following meanings:

3. Services and Products

3.1. General information Alby provides you with the following services (“Services”):

Alby offers the following products (“Products”): These ToS will also apply to new services or products which we will offer in the future. More information will be available on our website. Using our Services requires creating an account unlike our Products which can be used without an account. You can find detailed information about account creation in Section 3.2 below. We work hard to keep the Content on our website up-to-date and accurate. However, please keep in mind that the information provided is for informational purposes only and should not be considered a binding offer or commitment to you or any third party. By using our Services and/or Products, you confirm that you have obtained and reviewed information from us about the Services and/or Products of your choice, including their features, tools, specifications, and required materials, and that they meet your expectations and requirements for your intended use.

3.2. Your Alby Account The access to certain Services requires creating an account. To create an Alby Account, you will be asked to submit certain information about Yourself. The provided information must be valid, current, complete and accurate. You may not select or use personal information of another person with the intent to impersonate that person. You agree to maintain and promptly update the registration information to keep it accurate and current. Please note that we may deny your request to establish an Alby Account at our sole discretion. You are solely responsible for security of the e-mail and password for your Alby Account (“Account ID”). You must not transfer your Account ID to any third party. If you believe that your Alby Account has been compromised, you agree to notify us immediately. If you are an entity, you must be legally organized and operating under the laws of your jurisdiction. If you are an individual, you must not be located in, or under the control of, any sanctioned or embargoed jurisdiction or a jurisdiction where our services are restricted. If you are an entity, you must not be owned or controlled by anyone in such locations If you are an individual, you must not be on, or if you are an entity, not owned or controlled by anyone on, U.S. or international sanctions lists, including the Office of Foreign Assets Control's SDN list, the U.S. Department of Commerce's Denied Persons List, and similar watchlists. By making an account or using the Services, you represent and warrant that you meet all of the above conditions and comply with these ToS. If you stop meeting such conditions, you must immediately notify us and stop using your Account and the Services. We reserve the right to remove your Alby Account in such a case. We also reserve the right, to reclaim, or change a username (e.g. your lightning address) you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. Even if you meet the above conditions, we may, in our sole discretion, determine that you’re not eligible to have an Alby Account or use the Services.

3.3. Alby Cloud We offer Alby Cloud “as is”, in particular we do not provide any service level commitments, however, we use our best effort to maintain high service levels and minimize downtimes. In case of any incident, we will strive to expeditiously resolve the incident and make reasonable assessment of the severity and call for certain elevated incident response. Any planned maintenance and downtime of Alby Cloud will be announced upfront. There might be emergency changes that leave no time for notifications to you. Service interruptions may happen due to unrecoverable underlying infrastructure failure from hardware providers or any components, services, connections that are outside Alby's control. Examples: Any force majeure incidents that impact the accessibility of cloud infrastructure locations of Alby, any performance and service level deviations due to targeted attacks on the platform by anyone or due to the breach of fair or projected usage patterns by users, distributed denial of service attack originating from any server or sudden burst of requests not in line with the previously known traffic patterns. By using Alby Cloud, you confirm that you have the technical knowledge necessary to ensure correct use of Alby Cloud and any software you’ve chosen to install in it, and that you will comply with the following rules. You are fully responsible for installing, operating, configuring, and maintaining any solutions or environments (such as applications and software). If you install software on Alby Cloud that cause issues or don’t follow the rules, you’re responsible for any problems or consequences that come up. Additionally, you are solely accountable for all data you install or store on Alby Cloud, including without limitation Your Data.

3.4. Alby Online Community These communities offer discussions, support, and insights on Alby’s Products, Services, bitcoin, and the lightning network.

3.5. Free Access to certain Products and Services The access to some of the Services and Products is available to all users without any fees. By using it, you acknowledge that such Services and Products may have limitations such as usage quotas, reduced data speeds, or limited access to features available in paid plans. These limitations are subject to change at our discretion. For more information, you can contact us. We reserve the right to modify the terms of use for such Products and Services at any time. These modifications may include changes to features, usage limits, and/or availability. We will notify you of significant changes via our website or, if we choose so, through direct communication. Continued use of such Products and Services after such changes will constitute acceptance of the updated terms. Please be informed that using all functionalities of our free Products and Services in accordance with their intended purpose may be subject to third-party fees. For more information see Section 13 (Third-party Fees) below. We reserve the right to suspend or terminate your access to such Products and Services at any time, without notice, for any reason, including but not limited to breach of these ToS. We have no obligation and shall not be liable to you or to any third-party for any modification, suspension or discontinuance of such Products and/or Services.

3.6. Paid Products and Services Some of the Products and Services are subject to fees on the terms and conditions described in the dedicated sections of documentation relating to such Products and Services. By using the Products and Services, you agree that we may collect fees. We reserve the right to modify these ToS at any time. Such modifications may include changes to features, usage limits, and/or availability.

3.7. No Financial and/or Crypto-Assets Services It’s important to note that we provide access to technology and technology only. Alby does not offer any financial services or services related to crypto-assets. In particular, we do not:

3.8. Minimum Technical Requirements Using our Services and/or Products may require specific equipment. Before choosing a Service and/or Product, you should ensure that your equipment meets the minimum technical requirements outlined in Appendix 1. We are not responsible for any inability to use the Service and/or Products caused by your equipment including its failing to meet these technical requirements.

4. Our Rights and Responsibilities We undertake to provide services on the terms and conditions set out in these ToS. Alby can:

We intend to update, develop and maintain the Services in a manner that will enable you to make the best use of our Services and Products. Notwithstanding the above, we may immediately suspend (“Suspension”) all or part of your use of the Services and/or Products if:

5. Your Rights and Responsibilities From the moment you start using our Services and/or Products, you should:

6. Password Management With respect to the Products, Alby does not receive or store the unlock password, nor any recovery phrase or private keys. Alby cannot assist you with password retrieval. You are solely responsible for remembering, storing and keeping secret the password and recovery phrase. The assets you have associated with the Products may become inaccessible if you do not know or keep secret your password, private keys and recovery phrase. Any third party with knowledge of one or more of your credentials (including, without limitation, a recovery phrase or password) can access the assets via your Products or recover your funds in another app and initiate transactions. When you use the Products and Services, we strongly recommend that you:

You agree to take responsibility for all activities that occur with the Products and Services and accept all risks of any authorized or unauthorized access to the Products and Services used, to the maximum extent permitted by law.

7. Third-party Tools We may provide you with access to third-party tools or software which we neither monitor nor have any input or control over. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools. Any use by you of optional tools offered through the Products and Services is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

8. Errors, Inaccuracies, and Omissions Occasionally there may be information in our Products and Services that contains typographical errors, inaccuracies or omissions that may relate to our Products and Services descriptions, pricing, and/or promotions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update if any information in our Products and Services is inaccurate at any time without prior notice. We undertake no obligation to update, amend or clarify information in our Products and Services, including without limitation, pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information in our Products and Services has been modified or updated.

9. Fee Credits If you failed to connect your Alby Account with self-custodial wallet such as Alby Hub, you will be unable to send and/or receive any transfers. As of January 3, 2025, all funds stored in your Alby Account before that date were added to your account as free credits. These fee credits are solely a digital representation of value within the Products and/or Services. Fee credits are only intended for the purchase and use of our Services and/or Products such as the subscription for Alby Cloud Infrastructure or for opening a lightning network channel during Alby Hub wallet setup. You understand and agree that:

10. User Comments, Feedback, and Other Submissions If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, comments whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, use commercially and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

Using Alby Online Communities you may provide public Comments. You agree not to publish any Comments which: You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party. We have defined the rules for moderating public Comments published by you using Alby Online Communities in the internal complaint handling regulations set forth in Appendix no. 2. We will inform you of any amendment to the said regulations. Any amendment of the said regulation does not constitute change of this ToS.

11. Intellectual Property

11.1. License to the Product and Services The Products and Services are protected by intellectual property laws and treaties around the world. Alby grants to you a perpetual, worldwide license to use (1) Alby Hub pursuant to the Apache-2.0 license terms and (2) the Alby Browser Extension and Alby Go pursuant to the MIT license terms. The aforementioned terms pertain solely to the mentioned Products and do not limit your rights under, or grant you rights that supersede, the license terms of any other Product and/or Service. In relation to the other Products and Services we grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable right to use the Products and Services in accordance with its functionality, and for your own internal purposes in the scope of displaying, modifying and applying its functions. The license will expire automatically upon termination or expiration of the ToS. If the access and use of the Services is paid, we grant you the license for the Subscription Term. The license will expire automatically upon termination or expiration of the ToS. The license will automatically renew for another Subscription Term whenever you pay the Subscription Fee. Unless otherwise expressly stated in these ToS, you must not use any Service or Product or part of it for any commercial purposes without obtaining a license to do so from us. We retain all ownership and intellectual property rights to the Services and Products including, derivative works thereof, and anything developed or delivered by or on behalf of us under this ToS.

11.2. Control and Ownership of the Content We retain all ownership and intellectual property rights to the Content. The use of the Content in any way other than for the purpose of using the Services and/or Products, including, in particular, copying or distributing it, requires the prior consent of Alby. These ToS do not grant any rights to use any such brand features whether for commercial or non-commercial use. You retain all ownership and intellectual property rights in and to Your Data which you provide or publish using the Services and/or Products. This means you retain full ownership of the self-custodial Alby Hub when you use it with Alby Cloud. Alby has no control over Your Data that you provide to form any transaction using the Products; or how transactions are processed. You should, at your own expense, indemnify, and hold Alby harmless against all claims and actions brought by any third party alleging that Your Data and/or any content provided by you through the use of the Services and/or Products infringes any of their intellectual property rights (including but not limited to rights in the registration of patents, industrial designs, and/or copyrights). If such claims are raised and/or pursued against Alby, you will pay (i) any amounts (including, in particular, any litigation costs and costs of legal services) awarded to a third party in an enforceable judgement, (ii) all amounts payable to a third party pursuant to a settlement concluded with such third party, and (iii) compensation for damages suffered by Alby. You should promptly inform us if such claim occurs and provide Alby with all necessary information so that Alby can act effectively to dismiss the claim.

12. Term and Fees We offer paid Products and Services through a monthly or annual subscription model (“Subscription Term”) as well as one-time and voluntary payments. You will gain access to subscription-based Products and Services upon payment of the applicable fee (“Subscription Fee”), which will be automatically deducted from your Alby Hub spending balance at the start of each Subscription Term. One-time payments grant access to specified Products or Services for a defined period or as otherwise stated at the time of purchase. Voluntary payments, such as tips or donations, are entirely optional and do not grant access to additional features unless explicitly stated. Information about current Subscription Fees, one-time payment options, and voluntary payments is available on our website or in our Products or Services. We have been notifying user accounts for over a year to withdraw surplus funds from their legacy Alby Account with a shared wallet created 2023 and before. To manage these inactive accounts effectively, we reserve the right to deduct the entire remaining balance from a user’s legacy Alby Account with a shared wallet after 12 consecutive months of inactivity, defined as no completed transactions during that period. This fee applies only to inactive legacy Alby Accounts with a shared wallet created 2023 and before and does not affect active or inactive Alby Hubs, fee credits, or other wallets connected to an Alby Account. If you have any doubts about whether your balance is affected, please contact us at support.getalby.com.

13. Third-party Fees You may incur charges from third parties by using the Products. One example is network fees required to use an asset's network applicable to an asset transaction. Alby may attempt to calculate such a fee for you. Our calculation may not be sufficient, or it may be excessive. Please note that network and network fees are out of our control. You are solely responsible for selecting and paying any such fee and Alby shall not advance or fund such a fee on your behalf. Alby is not responsible for any miscalculations of fees and will not cover any excess or insufficient fee amounts. Some of our Products and/or Services may include services rendered by lightning service providers, such as those providing incoming liquidity when you use Alby Hub. In these cases by using such Services and Products you enter into contractual relationship with the lightning service provider. We will inform you about it in advance. If lightning service provider services are included in the paid Services, we may collect their fees on your behalf as a part of Subscription Fee. If lightning service provider services are included in the Products, you are solely responsible for paying any fees for such services. In any case Alby cannot be held liable by you for any issues arising from the use of lightning service providers including impaired payment routing, high routing fees, or unwanted channel closures and will not reimburse any fees or costs associated with these services.

14. Personal Information Your submission of personal information through the Products and/or Services is governed by our Privacy Policy at https://getalby.com/privacy-policy.

15. No Tax, Legal, Financial or Investment Advice You should not interpret any content provided by the Products and/or Services as tax, legal, financial, crypto-assets or investment advice. We have no special relationship with or fiduciary duty to You and Your use of the Products and/or Services does not create such a relationship. You agree and acknowledge that you are solely responsible for conducting legal, accounting and other due diligence review on the information posted by the Products and/or Services.

16. Warranties We strive to provide the best-in-class service. HOWEVER, OUR PRODUCTS AND SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE PRODUCTS AND SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE PRODUCTS AND SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE PRODUCTS AND SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO PRODUCTS AND SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF PRODUCTS AND SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND ANY AND ALL PERSONAL INFORMATION OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PRODUCTS AND SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE PRODUCTS AND SERVICES BY ANY THIRD PARTY, OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA PRODUCTS AND SERVICES. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS AND SERVICES. ALBY MAKES NO GUARANTEE THAT YOUR USE OF THE PRODUCTS AND SERVICES WILL COMPLY WITH ANY APPLICABLE LAW OR REGULATION.

17. Limitation of Liability Although the highest security standards are implemented, Alby is not liable for any temporary and unexpected malfunctions of the website, and/or Services and/or Products caused by cyber-attacks, accidental circumstances, natural disasters, force majeure, or other circumstances beyond our control. Subject to applicable law, Alby shall not be liable for interruptions or errors in the operation of our website or and/or Services and/or Products including, but not limited to, the following:

We do not warrant that the quality of any Products and/or Services purchased or obtained by you will meet your expectations. To the full extent permissible under the applicable laws Alby shall not be liable for damages resulting from and/or being in connection with the use of the website, Services and/or Products by you and any persons acting for you or on your behalf. The exclusion of Alby's liability applies in particular to any damages incurred by you, including in particular direct or indirect damages, and lost profits, in connection with the use of the Services and/or Products. We will not be liable towards you for any loss of data, including loss of private keys, backups, applications, and/or any other similar incidents. In particular, Alby shall not be liable for the loss of Your Data when using our Services and Products, and we are not liable for the inability to restore Your Data in the event of its loss. Please be informed that all transaction requests made with the use of our Services and/or Products are irreversible. Alby shall not be liable to you for any malformed transaction payloads created using our Services and/or Products. Once transaction details have been submitted to the asset network, we cannot assist you in cancelling or otherwise modifying the transaction or transaction details. Alby has no control over your assets and does not have the ability to facilitate any cancellation or modification requests. Furthermore, Alby has no control over the data that you provide to form any transaction using the Products and/or Services; or how transactions are processed in the asset network. Alby therefore cannot and does not ensure that any transaction details you submit through our Services and/or Products will be confirmed on the asset network. The transaction details submitted by you may not be completed, or may be substantially delayed, by the asset network used to process the transaction. We do not guarantee that our Products and Services can transfer title or right in the asset or make any warranties whatsoever with regard to title. Regardless of the above, Alby's total liability to you for any damages, regardless of their legal basis, is limited to the Subscription Fee which you pay for the Subscription Term when the damage occurred.

18. Indemnification You shall, at your own expense, indemnify, and hold Alby harmless against all claims, liabilities, accusations and actions that arise from or relate to your use of the Services and/or Products. If such claims are raised and/or pursued against Alby, you will pay (i) any amounts (including, in particular, any litigation costs and costs of legal services) awarded to a third party in an enforceable judgement and/or fines imposed by authorities or courts, (ii) all amounts payable to a third party and/or authorities and/or courts pursuant to a settlement concluded with such third party or authority, and (iii) compensation for damages suffered by Alby. You should promptly inform us if such claim occurs and provide Alby with all necessary information so that Alby can act effectively to dismiss the claim or accusations.

19. Changes to the ToS The most current version of the ToS is available at https://getalby.com/terms-of-service. We reserve the right, at our sole discretion, to update, change or replace any part of these ToS. If we do so, we will post the updated ToS on this website, and will also use commercially reasonable efforts to communicate such a change to you by sending the updated ToS to your e-mail address. It is your responsibility to check our website and emails periodically for changes. For example, we may change the ToS in the event of the occurrence of:

Within 30 days from the date of publishing the changes on our website or sending a notification to your email address, whichever occurs later. You may reject the proposed changes by notifying us via email with a written statement of rejection. If you do not deliver us such an e-mail within this period and you continue to use the Services and/or Products after this period, you agree that you accept the proposed changes. In such a case, the changes will take effect on the date specified in the notification, but no earlier than 30 days after we inform you about the change. If you reject the changes, the ToS will terminate after 30 days from the date we inform you of the change.

21. Provisions for EU Consumers Please be informed that if you agree on gaining access to the Services and/or Products at the conclusion of these ToS, you will have forfeited your right to withdraw from these ToS within 14 days or in other deadline, if applicable, under the relevant consumer protection laws. The limitations or exclusions of Alby’s liability under Section 16 (Warranties) will be applicable to you to the extent permitted by applicable consumer protection laws and will otherwise be superseded by those laws. The Consumer may lodge a complaint by emailing hello@getalby.com. We will respond promptly and in any event not later then within 14 days of its service on e-mail you deliver us the complaint. You also have the option to use alternative dispute resolution methods for handling complaints and pursuing claims, including submitting a request to a permanent consumer arbitration court for a resolution of a dispute arising from these ToS or seeking assistance from the district consumer ombudsman. More detailed information on alternative dispute resolution methods can be found on the website: http://polubowne.uokik.gov.pl. You can also use the ODR platform, available at: https://ec.europa.eu/consumers/odr.

22. Governing Law and Dispute Resolution These ToS shall be governed by and construed in accordance with the laws of Poland under the exclusion of its conflict of law provisions and the International Convention on the Sale of Goods (CISG). Any dispute, controversy, or claim arising out of, or in relation to, these ToS, including regarding the validity, invalidity, breach, or termination thereof, shall be subject to exclusive jurisdiction of the relevant courts in Warsaw, Poland.

23. Miscellaneous These ToS and any policies or operating rules posted by us on getalby.com websites constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of this agreement will not operate as a waiver of such right or provision. This agreement operates to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We will not be responsible or liable for any loss, damage, delay, or failure to act as a result of any act or event which occurs and is beyond our reasonable control, including, without limitation, acts of God, war, unrest or riot, strikes, any action of a governmental entity, weather, quarantine, fire, flood, earthquake, explosion, utility or telecommunications outages, Internet disturbance, epidemic, pandemic or any unforeseen change in circumstances, or any other causes beyond our reasonable control. If any provision or part of a provision of this agreement is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from this agreement and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these ToS or use of the Products and/or Services. You agree that this agreement will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of this agreement and the lack of signing by the parties hereto to execute this agreement. Using the website and the Services and/or Products via Internet may involve the cost of connection to the Internet (data transfer fee) per the tariff package of your service provider.

24. Contact Information Questions about the ToS should be sent to us at hello@getalby.com.

Appendix no. 1

Minimum Technical Requirements

1. Website, Alby Account, Alby Online Communities and Alby Cloud: a PC, a smartphone with the latest software updates installed (iOS ver. 18.0.0 or newer and Android ver. 15 or newer), a tablet or other mobile device used for browsing the websites an up-to-date version of Firefox, Chrome, Safari browser; an active internet connection;

2. Alby APIs: use secure authentication via API keys or OAuth 2.0, send requests over HTTPS (TLS 1.2 or higher), adhere to the API’s rate limits, handle error responses appropriately

3. Alby Browser Extension: an up-to-date version of Firefox for desktop and mobile and Chromium-based browsers for desktop

4. Alby Hub: An always online PC with the latest software updates installed for Mac (arm64), Windows (amd64), Linux (amd64) or an always online server with the latest software updates installed for Docker, Linux (amd64), Mac (arm64)

5. Alby Go: a smartphone with the latest software updates installed (iOS ver. 18.0.0 or newer and Android ver. 15 or newer)

Appendix no. 2

Regulations on the Notification of Illegal Content

1. Point of Contact We have established a single point of contact for direct communication with authorities of Member States, the European Commission and the Digital Services Board: hello@getalby.com regarding our Alby Online Communities, and for You as the recipient of our Services.

2. Notification of Illegal Content You may notify us of presence in the Alby Online Communities of specific items of information that you consider to be illegal content by sending a notification to hello@getalby.com. The notification should contain:

If you have provided us with an electronic contact, we will promptly send you confirmation of receipt upon receiving your report. If necessary, we may ask you to provide additional information, under penalty of leaving the report unprocessed. We will inform you without undue delay but no later than within one month of our decision. If it turns out that your notification pertains to illegal content or is incompatible with our ToS, we may impose restrictions of content, information or users Alby Accounts as follows: We do not use any automated means in taking the decision, including any means of automated content detection. You can appeal our decision by submitting an appeal via email within 14 days of receiving it. The appeal should include a detailed explanation of why you disagree with our decision. We will review your appeal within one month.Please be informed that if we receive information that a crime has been committed or there is a likelihood of a crime being committed in connection with the use of our Services and/or Products, we will inform the relevant law enforcement authorities of the concerned Member State and provide them with the necessary information. Regardless of the above, we may, but are not obligated to, monitor, edit, or remove any content, information, or comments that we determine, at our sole discretion, contain illegal content.